what you need to know if you're bringing books in, or returning them


Our warehouse is open for deliveries between 08:30 and 14:30 every weekday, excluding UK public and bank holidays.



Please ensure that all new stock deliveries are clearly marked for the attention of Goods In - that will help us immensely with the booking-in process.

To book a delivery slot please email us at IPSUK.GoodsIn@ingramcontent.com. All deliveries should be booked in at least 72 hours before arrival, and never any later than 48 hours before stock arrives.

If our team is unable to take your call please leave the following information:

  • Carrier or courier name
  • Publisher name
  • No. of boxes and/or pallets
  • Preferred date of delivery
  • Contact number

We'll then get back to you with a suitable slot.

Please note that this is not a full delivery specification - for a copy of our current delivery specs, including a full delivery address and directions for our Milton Keynes distribution centre, please click here.


All returns must be authorised in line with the relevant publisher's returns policy - if you're not sure what that is please contact our Customer Services team.  Please ensure all packages are clearly marked for the attention of our Returns Department, and that they contain a clear packing list and the original invoice number against which they were supplied.