Well deck our halls and call us Santa 🎅🏼- Christmas is already almost upon us, and so it's time for us to release our official guidance for publishers and customers. Below you'll find all the information to ensure that your stock goes out smoothly over the festive season.
If your order is urgent it's really important that you make this clear in the subject line of your email; please call out urgent orders with ***URGENT*** and make sure you specify if the order is time sensitive. If we don't receive it in good time before the last order dates below it's unlikely to make its delivery deadline.
As per the IPS UK delivery specifications stock needs to be with us in good time before the last order dates below; titles should be booked in at least five working days before the last order dates for both ROW and the UK. We can't guarantee dispatches if stock isn't delivered well before it needs to be released.
The last day for submitting international orders by courier for Christmas delivery is Monday 11th December, 2023. Please note that we can’t account for any closures at third party freight forwarders or shippers used by international customers which may impact delivery dates at the end destination.
The last day for submitting UK orders by courier for Christmas delivery is Friday 15th December, 2023
Postal orders, whether international or UK, must be with us as early as possible. As there is no tracking we cannot commit to Christmas delivery.
As always, our last order dates are a guide and not a guarantee. Orders submitted after these dates are very unlikely to make Christmas delivery. Our advice is to ensure that you get your orders to us as quickly as possible.
IMPORTANT UPDATE:
We've heard from UPS that there may be the following delays to their service:
From Monday, 20 November 2023 until Friday, 12 January 2024:
Deliveries sent with UPS Standard may require 1 extra day in transit.
Deliveries sent with UPS Express and UPS Express Saver to be delivered by 10:30 may be delivered by 12:00, and deliveries for 12:00 may be delivered by 14:00.
On Saturdays 25 November, 2 December, 9 December, 16 December, 23 December 2023, deliveries sent with Saturday Express may be delivered by 14:00.
On Saturday 30 December 2023, there will be no UPS delivery or collection services.
For UK Christmas specific information please refer to the UPS Holiday Shipping Schedule here: Holiday Shipping Schedule | UPS - United Kingdom
Both our offices and warehouse are open on every day that is not a UK bank holiday, a list of which you can find here.
Our Goods In team (IPSUK.GoodsIn@ingramcontent.com) is available at the warehouse between 07:30 and 14:30
Our Customer Services team is available by phone between 09:00 and 15:00 (+44(0)1752 202301), or by email (IPSUK.CServs@ingramcontent.com)
Orders can be sent directly to IPSUK.Orders@ingramcontent.com - please remember to flag as ***URGENT*** if applicable
Please note that over Christmas and New Year many UK shippers and courier hubs close across the season, and if packages have not been delivered by December there is a possibility that they may not be delivered until after the New Year. This is outside of our control, and we cannot commit to having orders progressed between December 23rd and January 2nd.
...whether you're celebrating Christmas or not everyone at IPS UK wishes you all the best as 2023 comes to an end. Next year will be an exciting one for us; one filled with all kinds of service improvements and enhancements, and we can't wait to share it all with you as we ring in 2024.
